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Billing & Payments

Information on paymnets and billing

All payments are processed securely through the Stripe payments system. Stripe stores all your card details securely on their servers, so VetBox does not ha...
Tue, 28 Apr, 2020 at 4:51 PM
Returns & refunds
Your right to return a VetBox is dictated by the UK's Distance Selling regulations outlined in our terms and conditions.  If you inform us that you ...
Fri, 22 Mar, 2024 at 8:39 AM
Failed payment - 3D Secure (3DS)
We are aware that a few customers are currently experiencing an issue with failed payments with a 3D Secure (3DS) error message. This is due to the new Stro...
Fri, 22 Mar, 2024 at 8:39 AM