How can we help you today?

Problems & Solutions

General advice on VetBox susbcriptions

My pet is still itching
There are many causes of itching in pets other than parasites, including allergies and infections. If you think your pet still has fleas despite trea...
Sat, 2 May, 2020 at 5:47 PM
My pet is already on a schedule of treatments
No problem at all! As long as you leave 24 hours between worming and 48 hours between spot-on flea treatments there's no reason not to sign up to VetBo...
Wed, 29 Apr, 2020 at 12:07 PM
I'm still seeing ticks
Tick treatments work by killing ticks when they feed on your pet.  This does mean that they will attach before dying, typically within 24 to 48 hours. I...
Sat, 2 May, 2020 at 5:51 PM
My pet still has worms
If you are seeing worms in your pet's faeces despite using VetBox products correctly please contact us at and we will be able to offer a...
Wed, 15 Sep, 2021 at 2:18 PM
I recently treated my pet for fleas can I sign up to VetBox?
This depends on two factors: - what product and when they had it. For specific advice please email us at and we will be able to advise yo...
Thu, 15 Jul, 2021 at 3:40 PM
Flea treatment has solidified/is solid or frozen
This is a physical process not a chemical one, but can happen as our parcels are subject to the cooler temperatures during postage in the autumn/winter/spri...
Fri, 22 Jan, 2021 at 4:34 PM