VetBoxes are delivered using Royal Mail postal service.
All subscriptions will be processed and dispatched as on an ongoing monthly basis. We reserve the right to take whatever steps we consider appropriate to verify the authenticity and suitability of all subscriptions. We also reserve the right not to supply a subscription if in our opinion it is not appropriate in any way. In such case we will refund in full any payment made to us. We may or may not explain our reasons. If items arrive damaged (or get lost on their way to you), we will at our sole discretion refund or replace them. All damages must be notified to us within 5 days of receipt or we may be unable to refund/replace. If you ask for your VetBoxes to be left somewhere or provide any other delivery instructions then you negate the right to transit insurance and we will be unable to refund or resend items - we recommend not leaving delivery instructions wherever possible and requesting delivery to an alternative address (such as a work address). Please allow up to 14 days for delivery. If delivery is likely to be subject to undue delay, we will contact you by email. You will have the option of a full refund in this case, or of waiting for availability (this might be due to a manufacturer or other reason beyond our control). Please ensure that you are happy with what you are subscribing to and of the costs. VetBox has the option to cancel any subscription that cannot be fulfilled for any reason and will contact you accordingly. You will always be given a full and timely refund in such case. We also reserve the right to swap the delivery method chosen for an equivalent service level delivery method at our discretion without notice. Other conditions do apply regarding deliveries.