In accordance with the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to cancel your subscription and receive a full refund, excluding the costs of postage, for any items you receive, up until 7 working days after the day you receive the item from us. This applies even if you just change your mind and no longer want an item. The refund will exclude any postage costs we have paid, even if this was included in the cost of the item. However you must notify us in writing of your intention to cancel your subscription and you must return the item to us by recorded delivery at your expense. It is your duty to take all reasonable care of any returned items and their packaging up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid. Do note that you cannot return perishable items for a refund. Additionally you cannot return items which you have started to use. To receive a refund you must notify us in writing within the 7 working day period starting the day after you received the delivery. The 7 working day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the subscription. For all items returned after the 7 day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for subscriptions which are delayed or do not arrive at all, will be the value of the subscription placed. You will not be due for any additional compensation (for instance if you decided to take time off work to receive the delivery).Goods which arrive with minor damage will be replaced (or a credit provided) if there is a reasonable chance that they will be adversely affected by that damage. This can apply to part of a delivery; we will undertake to provide a credit for the damaged items only. If you would prefer not to accept the whole delivery then you can return it to us, but you will be responsible for the cost of that return.
Returns and Refunds Print
Modified on: Tue, 28 Apr, 2020 at 5:07 PM
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