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VetBox Rewards

What is VetBox Rewards?
VetBox Rewards is our new subscriber loyalty scheme. All VetBox subscribers will earn points that can be exchanged for discounts. Points can be earned in va...
Wed, 11 May, 2022 at 12:02 PM
How do I view my point balance?
To view your current points balance, simply login and it will show on the VetBox Rewards page.
Wed, 11 May, 2022 at 12:02 PM
How to the Tiers work?
VetBox Rewards has three tiers based on how many points you have earned. All subscribers start in the Bronze tier. When you pass 150 points earned you will ...
Wed, 11 May, 2022 at 12:02 PM
What happens if I cancel my account and then rejoin?
If you no longer have an active VetBox subscription then your points balance will remain for 12 months, just in case you want to rejoin. After 12 months of ...
Wed, 11 May, 2022 at 12:02 PM
How do I spend my points?
As soon as your points balance is above 100, you can start redeeming discounts against your next monthly payment. Simply login to your account, head to the ...
Wed, 11 May, 2022 at 12:03 PM
Can I spend my points on anything other than discounts?
Right now points can only be exchanged for discounts on your monthly VetBox invoice. In the future we may be offering other options, so please stay tuned. 
Wed, 11 May, 2022 at 12:03 PM
How does the 'Refer a friend' scheme work?
As part of VetBox Rewards you can earn 100 points (£5) for each friend successfully referred to VetBox as a new customer. Your friend will also receive £5 o...
Wed, 11 May, 2022 at 12:03 PM
How do I check my Rewards History?
You can easily check your VetBox Rewards history. This will show you all the ways that you have earned points and also spent points. 1. Head to the VetBox ...
Wed, 11 May, 2022 at 12:03 PM
How do I find out which VIP tier I'm on?
To find out which VIP tier you are on, head to the VetBox Rewards page and login. Scroll down the VIP Tiers section and your current tier will have "Cu...
Wed, 11 May, 2022 at 3:56 PM
Are you backdating points for existing customers?
We are not backdating points for customer spending before VetBox Rewards launched on 11th May 2022. However customers who have been with us for more than 6 ...
Wed, 11 May, 2022 at 4:01 PM